1. Introduction:

At Artemyst, we are dedicated to offering high-quality art prints that elevate your spaces. Each piece, whether a timeless classic or a contemporary gem, is specially curated and made to order, ensuring authenticity and top-tier quality. We understand that occasionally, discrepancies might arise. This policy outlines the conditions under which returns and refunds are possible.

2. Eligibility for Returns:

• Returns are solely applicable if there's a material defect in the artwork.
• The art piece must be returned within 7 days of receipt.
• To be eligible, the artwork must be unused, undamaged, and in its original condition, inclusive of all packaging materials.

 

3. Requesting a Return:

• Reach out to our dedicated customer service team at care@artemystart.com within the stipulated timeframe.
• Provide a detailed reason for the return request. If the issue stems from our end, such as damage or defects, we'll arrange a free pick-up.
• Upon validation, our team will provide a return authorization number along with detailed return instructions.

 

4. Refunds Process:

• Post the inspection of the returned artwork, eligible refunds will be processed.
• Refunds will be credited to the original payment method within 7-10 business days.
• Customers can cancel their order within 24 hours. Refunds for such cancellations will be processed back to the original payment method. Please allow up to 45 days for the completion of the refund transfer.

 

5. Exceptions & Clarifications:

• Due to the made-to-order nature of our products, we do not accept returns or refunds based on change of mind or preferences. We urge customers to thoroughly review product descriptions and images before purchasing.
• Our commitment is to replace or refund in cases of delivery of wrong items, detectable defects, or damages during delivery.

 

6. General Notes:

• All prices are listed in AED and USD.
• The purchase and shipping of products from Artemyst implies a tacit agreement to our Returns & Refund Policy.

 

7. Amendments:

We reserve the right to modify this policy as needed. Any significant changes will be communicated, but we recommend revisiting this policy occasionally for updates.