Privacy Policy
Your privacy matters to us. This policy explains how we handle your personal data in accordance with UAE law.
Last Updated: February 2026
Introduction
Artemyst ("we," "us," or "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.
This policy complies with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and applicable regulations enforced by the UAE Data Office.
By using our website and services, you consent to the collection and use of your data as described in this policy. You may withdraw consent at any time.
Data Controller
The data controller responsible for your personal data is:
Information We Collect
We collect only the information necessary to provide our services. This includes:
Information You Provide
- • Account Information: Name, email address, phone number when you create an account
- • Order Information: Shipping address, contact details for delivery
- • Communication Data: Messages you send us via contact forms or WhatsApp
Information Collected Automatically
- • Device Information: Browser type, operating system, device type
- • Usage Data: Pages visited, time spent, referring website
- • IP Address: For security and fraud prevention purposes
What We Do NOT Collect
- • Payment card details (Cash on Delivery only)
- • Sensitive personal data unless required and with explicit consent
- • Data from children under 13 without verified parental consent
How We Use Your Data
We process your personal data only for specific, legitimate purposes:
Order Fulfillment
Processing and delivering your orders, sending order confirmations and updates
Customer Service
Responding to your inquiries, handling complaints and support requests
Account Management
Creating and managing your account, storing your preferences and order history
Legal Compliance
Meeting our legal obligations under UAE law, including tax and commercial regulations
Communication
Sending important updates about your orders or changes to our policies
Website Improvement
Analyzing usage patterns to improve our website and services
Marketing Communications: We will only send you promotional emails or messages if you have explicitly opted in. You can unsubscribe at any time.
Legal Basis for Processing
Under UAE PDPL, we process your data based on the following legal grounds:
Contract Performance
Processing your order and delivering products you purchased
Consent
When you sign up for our newsletter or create an account
Legal Obligation
Retaining transaction records as required by UAE commercial law
Legitimate Interests
Improving our services, preventing fraud, ensuring security
Your Rights Under UAE PDPL
As a data subject under UAE law, you have the following rights:
Right to Access
Request a copy of your personal data we hold
Right to Rectification
Request correction of inaccurate or incomplete data
Right to Erasure
Request deletion of your personal data
Right to Data Portability
Receive your data in a machine-readable format
Right to Restrict Processing
Limit how we use your data in certain circumstances
Right to Object
Object to processing, especially for direct marketing
Right to Withdraw Consent
Withdraw consent at any time without affecting prior processing
Right to Complain
File a complaint with the UAE Data Office
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
Account Data: Retained while your account is active; deleted upon request or after 3 years of inactivity
Order Records: Retained for 5 years as required by UAE commercial law
Communication Records: Retained for 2 years for customer service purposes
Marketing Preferences: Retained until you unsubscribe or withdraw consent
When data is no longer needed, it will be securely deleted or anonymized.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
In the event of a data breach that poses a risk to your rights, we will notify the UAE Data Office and affected individuals within 72 hours as required by law.
Data Sharing & Transfers
We do not sell your personal data. We may share your data with:
- •Delivery Partners: To fulfill and deliver your orders within the UAE
- •Service Providers: Trusted partners who help us operate our website and services (under strict data protection agreements)
- •Legal Authorities: When required by law or to protect our legal rights
Cross-Border Transfers: If we need to transfer data outside the UAE, we ensure appropriate safeguards are in place as required by PDPL, including adequate protection levels or contractual clauses.
Cookies & Tracking
Our website uses cookies to improve your browsing experience. Cookies are small files stored on your device that help us:
- • Remember your preferences and cart items
- • Understand how you use our website
- • Ensure website security
You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal data from children under 13 without verified parental consent. In compliance with UAE Federal Decree-Law No. 26 of 2025 on Child Digital Safety, if we become aware that we have collected data from a child under 13 without appropriate consent, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or sending you an email. The "Last Updated" date at the top indicates when this policy was last revised.
Questions About Your Data?
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us.