Our Quality Promise
Every piece we create is printed just for you. Here's what that means — and what we stand behind.
Let's Be Honest With Each Other
Here's something we believe you deserve to know: every piece you order from Artemyst is printed on demand, specifically for you. The moment you place an order, we begin crafting your artwork — selecting the finest cotton canvas, preparing the print, and stretching it onto a solid wood frame.
This isn't mass production. It's thoughtful creation. And it means that once your piece exists, it exists for you.
We share this not to be rigid, but to be real. When you understand how your art comes to life, our policies make sense — and you can shop with complete confidence.
What We Absolutely Guarantee
If any of the following happens, we'll make it right — no questions asked:
Print Quality Issues
Colors significantly different from preview, visible defects, or poor print resolution
Damaged in Transit
Tears, dents, scratches, or any damage that occurred during shipping
Wrong Item Received
You received a different artwork, size, or format than ordered
Manufacturing Defects
Frame warping, loose canvas, improper stretching, or hardware issues
Our Promise: For any quality issue, we'll either send you a perfect replacement at no extra cost, or issue a full refund. Your choice.
What's Not Covered (And Why)
Because each piece is created specifically for you, we cannot accept returns for:
Change of Mind
Your canvas was printed the moment you ordered. It can't be resold to someone else.
Pro tip: Use our 'See it Displayed' feature to preview how art looks in a room before ordering.
Size Wasn't Right
We print to your exact specifications. Once printed, we can't revert the canvas.
Pro tip: Check our size guide carefully — we list exact dimensions in centimeters for every option.
Colours Look Different on My Wall
Screen calibration and room lighting can affect perception. The print matches our approved color profiles.
Pro tip: Compare our previews to photos on your phone in the room where you'll hang the art.
I Found Something I Like Better
We truly understand — but the piece we made for you is now one-of-a-kind.
Pro tip: Take your time browsing. Save favourites to your wishlist before deciding.
Something's Not Right? Here's What to Do
Document the Issue
Take clear photos showing the problem. Include the packaging if there's shipping damage.
Contact Us Quickly
Reach out within 7 days of receiving your order via WhatsApp or our contact form.
We'll Make It Right
We'll review your case within 24-48 hours and arrange a replacement or refund.
Important Timelines
Days to Report Issues
Contact us within 7 days of receiving your order to report any problems.
Hours for Our Response
We'll review your case and respond with a solution within 48 hours.
Days for Refund Processing
Once approved, refunds are processed within 5-7 business days to your original payment method.
Replacements & Shipping
If we send a replacement: Shipping is completely on us. You don't pay a dirham extra.
Returning a damaged item: In most cases, you won't need to return the original. We trust you. Just send us photos as evidence, and we'll ship the replacement. If we do need the item back (rare cases), we'll arrange and cover the pickup.
UAE Delivery: Replacements are typically delivered within 5-7 business days.
Our Philosophy
We're not here to make returns difficult. We're here to make sure you never need to return anything. Every step of our process — from selecting premium materials to careful packaging — is designed so that when your art arrives, it exceeds your expectations.
But if something ever goes wrong, we'll be here. That's our promise.